Refund policy
Gift card codes are digital and can be used the moment they are delivered. For that reason delivered Codes cannot be returned, exchanged or refunded, except in the cases below. This policy does not affect your rights under UAE consumer protection law.
1. When you get a refund or replacement
| Situation | What we do |
|---|---|
| The Code is invalid, or already used, when you first try to redeem it | Replacement Code or full refund, after we check with the Issuer |
| We could not deliver your order | Full refund |
| We cancelled your order (out of stock, pricing error, failed verification) | Full refund |
| You were charged twice for the same order | The duplicate payment is refunded |
| You cancel before we have sent the Code (for example while it is held for verification) | Full refund |
| You overpaid in USDT | The extra amount is refunded, minus network fees |
2. When we cannot give a refund
- The Code has been delivered and is valid, including if you changed your mind.
- You bought a Code for the wrong region, currency or account type. Please check the product page before buying.
- You entered the wrong email address and the Code was delivered to it.
- The Code was shared with, or used by, someone else, including as a result of a scam.
- The Issuer blocked or closed your account, or changed its own terms.
- You sent USDT on the wrong network or to an expired payment address, where the funds cannot be recovered.
3. How to report a problem
Contact us within 48 hours of delivery at support@zengiftcards.online or on WhatsApp, and include:
- your order number;
- the email address used for the order;
- a screenshot of the error message shown when you tried to redeem the Code, including the date and time.
Please do not share the full Code in public channels. We check each claim with the Issuer, which usually takes 1–3 business days, and sometimes up to 10.
4. Bundles
Each Code in a bundle is checked individually. If one Code in a bundle is faulty, we replace that Code or refund its share of the discounted bundle price. If none of the Codes in a bundle has been delivered, the whole bundle is refunded.
5. How refunds are paid
- Card and Apple Pay: refunded to the original payment method. Banks usually take 5–10 business days to show it.
- USDT: refunded in USDT, on the same network, to a wallet address you confirm to us in writing. We refund the USDT amount you paid, not its AED value, minus the network fee for the refund.
- We aim to issue approved refunds within 5 business days.
6. Chargebacks
Please contact us before opening a dispute with your bank. A chargeback on a valid, delivered Code may lead us to ask the Issuer to deactivate any unused balance, and to refuse future orders.